FAQ

Where is your factory located? How can we visit there?

Our factory is located in Zhang Jia Gang City, Jiang Su Province, China, about 2 hour to Pu Dong airport, from SHANG HAI by air. We offer transportation service from Pu Dong airport to our factory.

What is our advantages?

1.Taiwan brand more than 25 years

2. The first blow molding manufacture in China mainland

3.  Excellent technical support 
4. Best service  

5. Kingswel group can also provide u the aux-machines as chillier, crusher and so on. Can provide u the whole project with Kingswel brand.


Can I visit your factory and send team for learning and inspect?

Yes, sure. We will do our best to teaching you how to use the machine.welcome to visit our factory!

What after-sales service your company offers?

1, Your inquiry related to our product & price will be replied within 72 hours.

2, Well-trained & experienced staff are to answer all your inquiries in English and Chinese.

3, Working time: 8:00am ~6:30pm, Monday to Saturday.

4, Your business relationship with us will be confidential to any third party.

5, Good after-sales service offered, please get back to us if you got any questions.


How about the spare parts?

With our Kingswel quotation, we will offer you a spare parts list for your reference.

How can I install my machine when it arrives?

We will send our engineer to your side as soon as you get all your machines ready, for testing and teaching your technicians how to run the machines.

What’s your guarantee or the warranty of the quality if we buy your machines?

We offer you Taiwan quality machines with high quality after-service. Also we have one year warranty of the spare parts, free of charge.

Are you a trading company or a manufacturer?

Kingswel machinery from the beginning separate its making department and sales department, we are Zhangjiagang kingswel machinery imp&exp.co,ltd, and we can assure the quality we manufactured.

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